Last Updated: September 2026

At VNS Tour Package, we arrange travel, pilgrimage and religious services according to the date and requirements provided by the customer. Many of these services involve advance arrangements with drivers, hotels, boat operators, Pandits and other local service providers.

Because these arrangements may be made in advance, cancellation and refund eligibility can depend on the time of cancellation and the type of service booked.

1. General Cancellation Policy

Customers are requested to inform us as early as possible if they need to cancel or change a booking.

For most services:

Cancellation 48 hours or more before the scheduled service: Refund may be available after deducting any applicable charges already paid to service providers.
Cancellation between 24 and 48 hours before the scheduled service: A partial refund may be considered after deducting advance commitments, booking charges and other actual expenses.
Cancellation less than 24 hours before the scheduled service: The advance payment will generally be non-refundable, as arrangements may already have been confirmed.
Same-day cancellation or no-show: The advance payment will generally be non-refundable.

The actual refund, if any, depends on the service booked and whether any amount has already been committed to third-party service providers.

2. Cab and Transportation Bookings

Cab, airport pickup/drop, railway station pickup/drop and local transportation may require advance confirmation with a driver or vehicle operator.

If a cab booking is cancelled at short notice, the advance may not be refundable because the vehicle and driver may already have been reserved for the customer.

For cancellations made less than 24 hours before the scheduled pickup or on the same day, the advance will generally be non-refundable.

If the driver has already reached the pickup location, additional applicable charges may also arise depending on the circumstances.

3. Hotel and Accommodation Bookings

Hotel bookings are subject to the cancellation and refund rules of the respective hotel or accommodation provider.

If a hotel has already received or retained an advance amount, that amount may be deducted from any refund.

Where a hotel booking is specifically marked or confirmed as non-refundable, VNS Tour Package cannot guarantee a refund of that amount.

4. Boat and Ganga Aarti Bookings

Boat arrangements in Varanasi are often confirmed according to the selected date and time.

For cancellations made at short notice, particularly within 24 hours or on the same day, the advance may be non-refundable because the boat arrangement may already have been confirmed.

If the boat operator has its own cancellation charges, those charges may be deducted from any eligible refund.

Weather, river conditions, government restrictions, local instructions or other circumstances may occasionally affect boat operations. In such situations, we may try to arrange an alternative time or service where reasonably possible.

5. Puja and Pandit Booking

Puja and Pandit bookings may require advance coordination with a Pandit or religious service provider.

This includes services such as:

Pind Daan
Shradh
Asthi Visarjan
Narayan Bali
Tripindi Shradh
Nagbali
Rudrabhishek
Other Puja arrangements
Online Pandit booking

Once a Pandit or religious service has been confirmed and the service provider has been committed for a particular date and time, cancellation at short notice may result in the advance becoming non-refundable.

For cancellations less than 24 hours before the scheduled Puja or religious service, or for same-day cancellation/no-show, the advance will generally be non-refundable.

6. Pind Daan and Asthi Visarjan Bookings

Pind Daan, Shradh and Asthi Visarjan arrangements can involve Pandit availability, ritual materials, location coordination, transportation and other preparations.

Because these arrangements may be made specifically for the customer’s selected date, short-notice cancellation can make it difficult to recover the advance paid to service providers.

Therefore, cancellations within 24 hours of the scheduled service or on the same day will generally not qualify for a refund of the advance.

Where cancellation is made earlier, we will review the booking and refund any amount that is reasonably recoverable after deducting actual commitments or charges.

7. Tour and Travel Packages

For complete tour packages, the cancellation amount may depend on the components included in the package.

A package may include:

Hotel
Cab
Boat
Local sightseeing
Guide
Religious services
Pandit arrangements
Other third-party services

If one or more of these services has already been confirmed or paid for, the corresponding non-refundable or cancellation charges may be deducted before calculating the refund.

8. Customer Changes

If a customer changes the date, time, number of people, pickup location or other important booking details, additional charges may apply depending on availability and the service provider’s terms.

We will try to accommodate reasonable changes, but a change cannot always be guaranteed, particularly for last-minute requests.

9. No-Show

If a customer does not arrive at the agreed pickup point, hotel, boat location or religious service location and does not inform us in advance, the booking may be treated as a no-show.

In such cases, the advance payment will generally be non-refundable.

10. Refund Processing

Where a refund is approved, the refundable amount will normally be processed through the appropriate payment method or another mutually agreed method.

The time required for the amount to appear in the customer’s account may depend on the bank, payment gateway or payment service used.

Any applicable transaction, payment gateway, bank or third-party cancellation charges may be deducted from the refundable amount where applicable.

11. Cancellation by VNS Tour Package

In unusual circumstances, a service may become unavailable because of weather, government restrictions, local restrictions, closure of a religious site, transportation problems, provider-related issues or other circumstances beyond our reasonable control.

In such cases, we will try to provide an alternative arrangement where reasonably possible.

If an alternative cannot reasonably be provided, we will discuss the available refund or adjustment based on the amount actually received and any non-recoverable third-party expenses.

12. Service Provider Rules

Some services are provided or arranged through independent service providers such as hotels, drivers, boat operators and Pandits.

Where a specific service provider has a separate cancellation policy, that policy may also apply to the relevant portion of the booking.

Customers will be informed of important cancellation conditions where they are applicable to the booking.

13. How to Request a Cancellation

To cancel a booking, customers should contact VNS Tour Package as soon as possible.

Please provide:

Customer name
Booking/service details
Scheduled date
Registered mobile/WhatsApp number
Reason for cancellation, if required

Cancellation requests received through phone or WhatsApp will be considered based on the time the cancellation request is communicated to us.

14. Important Note About Advance Payments

An advance payment is used to confirm and secure arrangements for the requested service.

Once an advance has been used to confirm a vehicle, hotel, boat, Pandit, Puja arrangement or other service, the amount may become partly or fully non-refundable depending on the applicable cancellation terms.

Customers are therefore requested to confirm their travel dates and service requirements carefully before making an advance payment.

15. Contact Us

For cancellation, refund or booking-related questions, contact:

VNS Tour Package

Phone / WhatsApp: +91 9555811603

Website: vnstourpackage.com

Location: Varanasi, Uttar Pradesh, India

We will review each cancellation request according to the service booked, cancellation timing and actual expenses or commitments involved.